Transparent quotes
You see a written, itemised quote before any tool comes out of the bag. No surprise line items on the invoice.
The people behind the wrench
Xenoblox is a small, owner-led home services firm working out of Bukit Damansara. Below is the short version of who we are, how we recruit, and why we still answer the phone ourselves.
Our story
Started in 2018 with one van and a notebook
The company started when our founder, a former site engineer on commercial M&E projects, kept getting called by friends to recommend a plumber they could actually trust on a residential job. After the fifth disappointing referral, he registered the trade name, leased a van and took the first booking himself.
Eight years on we still treat referrals as the lifeline they are. Around 70% of the homes we look after came to us through someone who had already used the service — usually a neighbour in the same condo or terrace row. Reputation here is louder than any advert.
Today we are a team of fourteen: nine field technicians, two apprentices working towards their SPAN licence, a dispatcher who knows everyone by name, and the original founder still on the road three days a week.
How we hire
The recruiting bar that keeps the standard up
Every plumber on our roster has been through the same three checks before being handed a Xenoblox shirt.
Licence & insurance
Active SPAN registration plus a personal accident policy that we re-verify each renewal cycle.
Trade test
Two practical scenarios at our workshop — one diagnostic, one installation under time pressure.
Ride-along
Three full shifts shadowing a senior technician before handling solo bookings — no exceptions.
Customer feedback gate
The first 25 solo jobs are reviewed by the founder against the customer rating that came back.
Our promises
Six commitments that shape every visit
Clean handover
Floor mats down, dust bagged out, surfaces wiped. Your home should look untouched apart from the fix.
Real arrival windows
We give you a one-hour window, not a four-hour one. If we are running late we call ahead, every time.
Genuine parts
MS-compliant fittings, named-brand fixtures and traceable batch numbers on every replacement we install.
Honest second opinions
If your issue does not actually need our service, we will tell you — even if it costs us the booking.
Warranty you can claim
One digital warranty card per visit, kept on file so future technicians can pick up where the last left off.
Curious if we cover your area?
Drop us your postcode and a quick description of the issue. If it is within the Klang Valley, we will usually book you in the same week.